Welcome to the survey of users of the "Violence Against Women" support hotline!

People who find themselves in a range of different situations and with a variety of concerns make use of the "Violence Against Women" support hotline every day. The consulatations – which we offer around the clock, 365 days a year, on the phone, via e-mail or chat – are provided anonymously which means that little is known about level of satisfaction users have with the support provided. On the following pages, we would, therefore, like to ask you a number of questions about how you used the services provided by the "Violence Against Women" support hotline and about your opinion of the support it provided.

Notes on data protection:

  • The study is subject to the regulations of data protection legislation.
  • The survey is carried out anonymously, i.e. you do not need to provide your name, address, etc.
  • All the details you provide on the following pages will be treated confidentially and will be used exclusively for the purposes of the study.

Depending on the amount of information you choose to provide, the survey will take between ten minutes and half an hour. If there are any questions which you do not wish to answer, please leave these fields blank. You can stop the survey at any point in time; in this case your answers will not be saved.

This study is being carried out by INTERVAL GmbH on behalf of the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth, which is responsible for providing funding and specialist supervision for the "Violence against women" support hotline

To the survey